Nov 3, 2021 - November 4th, 2021 - Live chat and Phone support will be offline

4th November 2021 - Online Live Chat and phone support will not be available on this due to a local public holiday,  all orders placed on this day will only be shipped on the following day November 5th Friday, email support is available and all emails will be answered within 24 hours. 

Apr 1, 2021 - 2nd of March 2021 - Good Friday

2nd of March 2021, Friday, Online Live Chat and phone support will not be available on this day due to Public Holiday for Good Friday, Orders can be placed on our website on this day however all orders will only be shipped on the following Monday on 5th of March 2021, when offices re-open, email support will stay available and will be answered within 24 hours. Have a Great Good Friday and happy holiday.

Feb 11, 2021 - 12th of February 2021 - Chinese New Year Holiday

12th of Feb 2021, Friday, Online Live Chat and phone support will not be available on this day due to Public Holiday for Chinese New Year, Orders can be placed on our website on this day however all orders will only be shipped on the following Monday on 15th of February 2021, when offices re-open, email support will stay available and will be answered within 24 hours. Have a Great Chinese New year and Happy Holidays

Dec 30, 2020 - New Year, 1st January 2021

1st Jan 2021, Friday, Online Live Chat and phone support will not be available on this day due to Public Holiday for the New Year, Orders can be placed on our website on this day however all orders will only be shipped on the following Monday on 4th January 2021, when offices re-open, email support is available and will be answered within 24 hours. Have a Great New year and Happy Holidays

Dec 24, 2020 - Christmas day Holiday 25th December 2020

25th December 2020, Friday, Online Live Chat and phone support will not be available on this day due to Public Holiday, Orders can be placed on our website on this day however all orders will only be shipped on the following Monday on 28th December, when offices re-open, email support is available and will be answered within 24 hours. Have a Merry Christmas and Happy Holidays.

Oct 22, 2020 - Improvement of Shipping time!

We are glad to inform our customers, that due to the ample resumptions of worldwide flights, this has allowed us to reduce the shipping times of all parcels. Currently, shipment takes any time from 2 weeks up to 6 weeks for all parcels. Services have resumed and we are processing orders as per usual. Please feel free to place your order with us!

Mar 20, 2020 - 10% of parcels will be delayed from 23-27 March

Mar 17, 2020 - Parcel to USA might experience some delay

Following the suspension of passenger flights into the USA announced by Trump on 12th March 2020, delivery time for some parcels into the USA might be delayed by a few more days than the usual shipping time of 7-21 days (average 10 days). Please be assured we are trying our best to get your parcel to you asap during this difficult and stressful time. 

Jan 24, 2020 - January 27th 2020,Monday, Public Holiday

27th January 2020, Monday, Online Live Chat and phone support will not be available on this day due to a local Public Holiday, Orders can be placed on our website on this day however all orders placed over the weekend and Monday, will only be shipped on the following day 28th January, Tuesday, email support is available and will be answered within 24 hours. 

Dec 31, 2019 - January 1st, 2020, New Year's Day Holiday

1st January 2020, Wednesday, Online Live Chat and phone support will not be available on this day due to Public Holiday, Orders can be placed on our website on this day however all orders will only be shipped on the following day 2nd January, Thursday, email support is available and will be answered within 24 hours. Have a Happy New Year!

Dec 24, 2019 - Christmas day Holiday 25th December 2019

25th December 2019, Wednesday, Online Live Chat and phone support will not be available on this day due to Public Holiday, Orders can be placed on our website on this day however all orders will only be shipped on the following day 26th December, Thursday, email support is available and will be answered within 24 hours. Have a Merry Christmas and Happy Holidays.

Nov 15, 2019 - Live chat and Phone support will be offline for Half a day for 2 weeks.

16th November 2019- 1st December 2019 - Online Live Chat and phone support will not be available only for half a day, every day for 2 weeks, However we would like to assure you all orders placed over this time period will be processed shipped as per usual without any delays, our customer service via phone calls and live chat support response may be slightly delayed, however, email support is available and all emails will be answered within 24 hours. 

Oct 25, 2019 - 28th October 2019 - Live chat and Phone support will be offline

28th October 2019 - Online Live Chat and phone support will not be available on this due to public holiday,  all orders placed over the weekend and Monday will only be shipped on the following day Oct 29th Tuesday, email support is available and all emails will be answered within 24 hours. 

Aug 6, 2019 - Aug 09, 2019 - Aug 12, 2019 - Live chat and Phone support will be offline

Aug 09, 2019 - Aug 12, 2019 Online Live Chat and phone support will not be available on these days due to public holiday,  all orders will only be shipped on the following day Aug 13th, Tuesday, email support is available and all emails will be answered within 24 hours. 

Jun 14, 2019 - Jun 14, 2019 - Live chat and Phone support will be offline

14th June Friday, online Live Chat and phone support will not be available on this day, email support is available and will be answered within 24 hours. 

Jun 3, 2019 - 5th June 2019 Public Holiday

5th June Wednesday, online Chat and phone support will not be available on that day due to a holiday,  all orders will only be shipped on the following day 6th June Thursday, email support is available and will be answered within 24 hours. 

May 13, 2019 - Holiday 20 May 2019

20th May Monday, online Chat and phone support will not be available on that day due to a holiday,  all orders will only be shipped on the following day 21 May Tuesday, email support is available and will be answered within 24 hours.