We reply to all email inquiries promptly within 12 hours or shorter except during holidays and weekends.
We have discovered that many 'spam filters' are routing our e-mails to the 'spam folders.' Once you send us an email, our autoresponders will auto-reply your email to acknowledge we have received your email. If you don't see our acknowledgement email within half an hour, most probably it has gone to your spam folder, you might like to check your spam folder for all our replies, thank you
If you don't see our reply to your email within 24 hours (or don't see the confirmation e-mail we send you when you order) check your 'spam folder' or 'junk folder' for any messages from [email protected] Depending on the filter you are using, you may be able to designate our e-mail as 'not spam' so that they will arrive in your mailbox as requested.
We operate our Live Chat 16 hours a day from Monday-Friday. But sometime due to a holiday, we might not be able to serve you. Please check with us a bit later
We operate our phone 16 hours a day from Monday-Friday. But sometime due to a holiday, we might not be able to serve you. Please check with us a bit later.